FAQ

FREQUENTLY ASKED QUESTIONS

Where are you located?
1209 N. Fruitridge Ave.
Terre Haute,IN 47804

We are across the street from Terre Haute North High School in the same strip mall as Subway.

What are your hours?
Ashlee’s Cakes is open:

Tuesday-Thursday, 11am-7pm

Friday, 11am-8pm

Saturday, 10am-4pm

How far in advance do I need to place my custom made order?
We recommend at least 2 weeks to a month for your custom made order. We will do our best to accommodate last minute orders.

Can you do my cake in buttercream instead of fondant?

Yes!  98% of my cakes are done in buttercream.  I only use fondant if the design cannot be done in buttercream or if the customer specifically requests it.

Do you do tastings?
Tastings are done by appointment only. We require a $25 tasting fee, which also serves as your booking deposit and comes off the final total for your cake, so your tasting ends up being free if you choose us to do your cake.

What is your return policy?

When you pick up your order we have you look at the cake and approve of the final design.  Once you approve the design, pay, and leave there are no refunds or returns.  If you have a mishap and we have time to repair the cake, we will do so for a small fee.

How much do you charge for custom made cakes?
Prices vary depending on size, design and details of the cake. Please contact us for a price quote.

What is your payment policy?
A $25 deposit is required at the time of booking  ($50 and under). We can finalize orders over the phone, via facebook or email.
We require 50% deposit for orders over $50. The remaining balance is due two (2) weeks prior to your event. Your order is not confirmed until we have received your full payment.We accept cash or credit cards (Visa, Mastercard, Discover & AmEx)

What is your refund/cancellation policy?
Ashlee’s Cakes charges $25 cancellation fee. You may cancel your order until five (5) days prior to your party date.  No refunds will be given on orders that are cancelled with less than five (5) days notice.

What is your order change policy?
You may change your order five (5) days prior to your event.

What’s the minimum for custom made cupcake order?
One dozen, pricing starts at $18 a dozen.

Do you deliver?
Yes we do! Ashlee’s Cakes offers free delivery of party cakes inside the city limits on orders over $100.  Wedding cakes are subject to delivery and set up fees.We offer cupcake delivery with  a minimum of 1 dozen cupcakes. Delivery fee starts at $8.

Can I bring in my own design?
By all means, it’s your day, we will work with you to help you design the cake of your choice, be it a birthday cake or a large wedding cake.  You dream it, we bake it!

What is the minimum order for cupcakes?
The minimum order is one dozen.